Introducing Teamstuff Pro

So for about 4 years now we’ve had so many questions about the platform. No ads, no data mining and no paid plans? What?

So finally, here’s our cunning plan, revealed to all the world; paid plans have arrived.

Hello Teamstuff Pro.

Super low fee, paid yearly. We’ve modelled Teamstuff Pro accounts on the price of 2 takeaway coffees per year. In our home city of Melbourne, I literally buy two coffees per day ( that’s my habit )  – and it costs me $AUD8. And yes, that’s actually how we priced it. So that fee, paid once per year is pretty trivial.

Personal Fee. The low fee will be paid by a user – someone who logs into Teamstuff. Not per team. Not per child. If you have 10 teams and 4 kids in Teamstuff – you pay one annual fee. It’s a fee for that logged in user, and it makes their Teamstuff experience better. How? Better, richer information presented in the Activity Screen for example, or more informative calendar entries. Better photo presentation. Better support when you ask us questions.

Optional. Yeah right we hear you say!  No, it’s going to be. One of our golden rules in designing this process is that we want teams to still work beautifully on our platform even if everyone is on the free plan. No really! You will still be able to create teams, manage teams, set attendances. Our crazy idea is that our extra features ( richer information for example, or more choices of what information you want to see ) is of such clear benefit to our users, that they have no hesitation in paying that ‘2 coffees per year’ style fee.

And yes, this is significantly more than our competitors, whose free plan doesn’t actually let you run a team. And is usually full of ads.

What do clubs pay for? Nothing. All clubs functionality is free to enjoy.

So there it is. The more teams you have in teamstuff – then more value you get. But the fees don’t change. That’s why we like this model – rather than the per team model which punishes those that need it the most.

Finally – this is transparent, clear and simple. We think/hope (!)  if we are valuable for you and your family – then you’ll support us.  By paying $AUD8 per year, and maybe mentioning to your friends that we’re a good platform. Both of those are good, and both of those mean that together we’ll have a very bright future, supporting you to have ‘Less Work, More Play.’

Adam

 

One Thousand Words

Apparently the phrase ‘a picture is worth a thousand words’ was coined around 100 years ago, and if that’s true – what are they  worth in the age of the selfie? Because it’s never been easier to take photos and see photos – and this is very much true of team and sports photos. In fact these days, at most games I attend, there’s at least one parent with a decent looking big camera + lens setup taking shots of their team and their kids. Which always begs the question – what happens to those photos? Hopefully – the whole team gets them, right?

And so this week we rolled out something we know you’re going to love – Teamstuff Photos. With Teamstuff Photos you get a beautiful, smart, easy and safe platform to share those incredible action shots you’ve got.

Beautiful – ‘course it is! Thumbnails, screen optimised and full glorious ‘as you took them’ downloads. Everything you need to celebrate the team, or the shot. Or the goal – whatever you’ve got.

good-gallery

Photos are super easy to find.

Smart – well you’d expect nothing less from our team right? When you publish your photos to Teamstuff, we’ll let everyone on the team know about it – right into their Activity Feed. And yes, you’ll get the glory! And photos come with team names, can be added to games to make finding them just that little bit easier.

Easy – because we can. We’ll automatically show you the photos you want to see the most ( they’re the most recent ), and you can see new ones uploaded for your team with a single click. And we’ve added ‘google style’ searching to the photos too, so you’ll never lose a photo again. Uploading is a breeze, and there’s no need to let everyone know you’ve published photos – cos we’ll do that for you. Just another way we try hard to reduce the workload on you. ( you’re welcome! )

activity

Publishing photos safely to your team ( and only your team ) has never been easier. Just upload and boom they’ll see your incredible work right in their Activity Feed.

Safe – because it has to be. There’s lots of ways to publish photos, but most people realise that privacy is super, super important. You don’t want the magic shot of the final goal ending up in the wrong place – so making sure that the photos are only seen by your team is our number one priority. Emails don’t do that – plus you can’t publish many photos on email. Dropbox – love it – but that’s usually a public link you’re giving out. There’s got to be a better way – and that’s Teamstuff. We knows who’s in the team – we have that list already, and we publish to your team, and to no-one else. Someone leaves the team – or gets kicked out – they lose access to those photos within Teamstuff.

So next time you take a few photos of the team, or at the game – think Teamstuff Photos. We can’t make taking them any easier, but we sure can make publishing them safely to your team a breeze!

detail

Detailed, full screen view of every photo, one click away.

When does ‘More Work’ equal ‘Less Work’?

From the very start of our journey with Teamstuff, our slogan has been ‘Less Work, More Play’. Because that’s our mission – our goal – our driving force. And so far, it’s served us well – to the point when we’re debating new features – we will prioritise those that deliver less work over pretty much everything else.

And in one of those debates, we were talking about how much work Teamstuff does on your behalf. Auto reminders, calendars, messages, emails to whole clubs or teams. And then it dawned on us – we don’t always make that easy for you to see.

And that’s the moment that a little inspiration hit us – what if we did make that easy to see? What if we showed you all the moments, all the activities that Teamstuff and your team members and your club members were doing – so that you can enjoy the sports of your choice?  Someone changes the time on a game – can we visualise that in a similar way to a reminder to set your attendance? Could we visualise joining a team – or leaving a team – or adding a score in a meaningful way?

So the idea seemed to have merit – but then we’d move from a ‘drought’ of information to a flood. And who wants a flood of information? Well it turns out we all do – if we think about how Twitter, Facebook, Instagram work. What if we simply showed events as they occur, sorted by time? And boom – suddenly Teamstuff can show you everything – Teamstuff can do lots More Work – and it’s Less Work for you.

And so that’s where the latest hero feature for Teamstuff was born – your own personalised Activity Feed. We are pretty confident that this is the place you’ll spend most of your time – because it’s going to contain, or you can easily find – the stuff that’s most important to you – right now.

So for example – when you signup to teamstuff – where might you find some helpful advice – say about different features, or about where to look online for the FAQs? Boom – Activity Feed. What about if your wife has changed the attendance status of your daughter’s football game? Yep – we can show that in your personal activity feed. What if your daughter’s coach has just added the 1/2 time score – or the final score? We can show both in your activity feed. And since it’s time sorted – you’ll see this right at the top of your feed – just after the game – when you’re most likely going to need that information. I know – it’s pretty cool right?

And we’ve done some technical magic under the hood too – so it’s super quick – and super quick to search. We use some ‘google like’ search technologies on the cloud, and it rocks. Try it – you’ll love that search too. Search by team, or person – or activity type – just add the words and hit search.

Enough words…here’s what it looks like….

activityfeedview

And it’s not just text – the entries can help you navigate directly to place you need – right now – one click. That’s the arrow on the right. And that’s why we think it’s such a hero feature – it shows you what you’re needing most – and helps you navigate to deeper information.

And one the other beauties of the Activity Feed – is we can keep tweaking it to make it more useful. Let’s take a hypothetical example – say one of the parents has just taken a heap of incredible photos of the last game. And hypothetically  ( remember we don’t have photos in Teamstuff yet – so this is just a random example that I’m talking about that we just by coincidence have beautiful designs for…What’s the chances eh? ) imagine they load those photos up to Teamstuff. The next problem – how would the team members know? Answer – Activity Feed will show them! And so it might look like the following;

TS2_Activity_Smart_05_Photos.png

Boom! You’ve logged in – and you can see straightaway the fact that Harry has uploaded a set of photos. And you might get a preview – and you might be able to click straight through to the photo gallery. You know – if we were building that feature…cough.

So the answer to the original question – When does ‘More Work’ equal ‘Less Work’? is super clear – when it is Teamstuff doing the extra work of course!

Lastly, there’s at least two hints in this article about the roadmap……big couple of months coming up!

 

Your club needs its hero (image)

Just another day, just another great little update. This one’s pretty simple – but pretty powerful – Hero Images for your club.

So what’s a Hero Image you ask? Well it’s the key image that you’d like to show your members when they’re looking at the club results / fixtures / details in the app. So that’s why it should be a hero image – make it memorable!

Step 1 – Login to your club – and find the upload area. Hint: It’s BIG!

hero setup1

 

Step 2 – Click on the image area. ( you’ll follow some instructions to upload an image – and to crop where required ).

Once you’re done, it will look something like this;

hero setup2

And – turns out you are finished.

From here, your club members will see the image next time they look at your club details on the app. Too easy!

 

 

 

Congratulations on your engagement!

Alrighty – it might be some time ago that you last heard that, but here at Teamstuff we think it’s about time you heard it again. But no, we haven’t changed missions in life, and no, we aren’t about to release a new sports oriented dating app……no, no we are not.

But we have just released our all new, world first Club Engagement feature, and it’s a beauty.

So here’s the problem ; if you’re a club of 500 people – how do you know if your club members actually like the club? How do you know whether they’ll be here next season? Or move to your rival club down the road?

Because I bet any money you already get feedback like such as

This is the worst run club I’ve ever been involved in.

Says the pushy parent who believes their child in the B’s deserves to be in the A’s. It’s human nature to be louder about the things we don’t like right? And maybe from time to time you also hear feedback more along this line;

My daughter has loved learning new skills and making new friends.

Says hopefully lots more of your club members.

But – it’s really hard to quantify what that means for your club – that’s just the outliers. How do you easily measure the ‘feeling’, ‘the vibe’ of the entire club? Well it turns out that’s a problem also faced by lots of organisations across the world, and there’s a solution out there. The solution is actually pretty simple, and you’ve almost certainly already used it in one context or another. It’s called Net Promoter Score, or NPS.

What is Net Promoter Score?

Have you ever been asked ‘Would you recommend this product/service/support to a friend?’. Often it happens after you’ve called up a bank, or booked a flight online – or made an insurance claim. It’s a great question isn’t it – because by definition, recommending something to a friend means you want to really consider a whole range of variables – and get a decent answer for your friend. You can respond with a number usually, but it’s just a scale of about 10 different levels of how likely you are to recommend.  And the scale is divided into 3 parts;
Promoters – People who are definitely going to recommend you ( so they love you basically  )
Passives – Those that are OK with what you do , but won’t go out of their way to tell anyone.
Detractors – Those that do not like you, and may even go out of their way to tell others.

If you have 500 responses from our club – how do we assess them as a group? Say we looked at those 500 and we have 150 Promoters, 100 Detractors and the rest in between?Here’s the beauty of NPS, there’s a super simple way of boiling down complexity into one easy number, and the formula is this;

Percentage of Promoters less Percentage of Detractors gives you the NPS  ( for clubs.teamstuff.com – the Club Engagement ).

So in our example, we have 30% Promoters less 20% Detractors – our Club Engagement is 10.

Which might not sound like much, but here’s something interesting. In the corporate world, it’s considered that anything over zero is good. And industry leading numbers are in the +60 range. And to get that type of number – think Apple iPhone / Pokemon Go / teamstuff. ( OK, one of those might not fit there – we’ll let you choose which one 😉 )

NPS is a massive thing, with whole companies devoted to its implementation and its meaning. Google it to be swamped by information.

Club Engagement

So let’s get back to Club Engagement. With a single click of the button, it’s possible now to meaningfully measure the loyalty / satisfaction / engagement of your club members. I know – where do you start right?

Login to your club administration portal at clubs.teamstuff.com.

Find this new menu item on the left;
menu

And then your Club Engagement options open up. Since we’re starting, it will look like the following;

start

There’s no Satisfaction Score, no rating yet. But there is a big green button. Go on – hit it – you know you want to.

So as soon as you do; we’ll send out emails, and add alerts to mobile and web for your club members. And they’ll be asked “How likely are you to recommend this club to a friend?”. It’s super easy, takes your members just seconds. We will ask them once in the survey, and the survey stays open for about two weeks. So they’ll see something like the following screen:

question.png

They can slider the bar to any position they like, and optionally add a comment. That’s why this works – it’s so easy to respond to, and it’s not too intrusive ( like a survey is ).

Now, as your members see the question, they start responding, and you start getting the measurable and meaningful understanding of your club engagement. In the example below, we have 5 ratings, and our score is zero. Remember, that’s not too bad!

NPS_zero

 

You can also see all the results, including comments, which gives you a great insight into what’s working and what’s not.

messages

And there you have it. One click to turn it on, and suddenly you have access to one of the most powerful measurement techniques for Club Engagement. You can’t fix things unless you know they’re not working – Club Engagement now taps into the wisdom of your crowd – the engagement levels across all your members.

So what are you waiting for?

Late Breaking Update

We noticed that one of our clubs, the Hollywood Wildcats based in Florida found the feature within 20 minutes of it going live. Which is a great effort – but it’s the results seen within 24 hours that is the most incredible.  We spoke to Coach Tom from the Wildcats because we were so impressed, and here’s his thoughts on what he’s seen so far.

The best thing about this feature are the (comments such as):

I already recommended Wildcat to a parent because of the goalie clinics

Thanks to the coaches, my daughter has fallen in love with soccer, and wants to continue improving her skills

comments that make you realize that all those evenings spent on the field and all those nights at the computer working for free just so that your Club improves were worth it.

Oh, and the Wildcats have a Club Engagement closing on ridiculously awesome ( 60+). So Coach Tom – think all that hard work is paying off – congratulations!

 

 

 

Arrival time.

Do not let it be said that we’ve been gallivanting across the Pacific to a wedding in Hudson, NY ( hi Greg and Katie ) or sunning ourselves on Hawaiian beaches. Because that is simply not true. Only some of us have been doing that. 😉

The rest of the team has been working furiously on a bucket load of ‘most requested’ features. So let’s talk about a couple of them.

Right on Time.

Here’s a question – if the game starts at 10am – what time should you be there?

And the answer is…different for every sport and every game. For my kid’s basketball games, it’s inside, dry, no wind…turn up 5 minutes or 15 minutes before the game – no worries. For my football ( that’s aussie rules / AFL ) – well that’s a different story. Kids have to get changed, put their boots on. Sometimes it is freezing, sometimes it’s wet plus – it’s a warrior sport, so the team needs some extra time to get into the right frame of mind. Get there 30 minutes before the game please.

And so one of the most requested features from a long time ago was adding ‘meet up’ time, or the ‘get there’ time ; we’re calling it Arrival Time in teamstuff.

So that basically means that a game can have two different times – the time the game starts,and the time the coaches want you to turn up.  Like everything in Teamstuff, we’ve made it pretty easy to set. Just like this;

ArrivalTime1

So you set the Arrival Time as an offset ; so if your game changes time, just one less thing to worry about. The Arrival Time would adjust automatically.

And then you, and all your team will see your recommended Arrival Time. It’s right up front, big highlight in orange. Very hard to ignore.

ArrivalTime3

So once again; we’ve had lots of requests, lots of votes for this feature. We’ve been waiting for the right time to deliver it – and the new game and training redesign was the right time for Arrival Time. Phew!

First players to respond are in…

Another often requested feature ; the ability to automatically limit the number of players in a  game. Say you’ve got 7 players in your tennis team, but each week only want 4 to play. You can manually roster 3 off each week ; or you could say ‘the First 4 players to say they can play are in the team’. And so now, Teamstuff can do this automatically for you.

So if you’ve got a team that runs like this; then here’s what you should do. Jump onto teamstuff.com and find your team. We consider this a setting that impacts the games – so jump to the game listing under your team, and you’ll see the list of game settings or preferences.

Untitled

OK great – if you’d like to set it to limit your team to 4, just turn the limit on, and set it to 4 players. It will look like this when you’re finished;

limit4

And what happens now…

It’s really simple – when the 4th player says they are coming, then we consider that you have a full team. And so all the other players that haven’t set their attendance are automatically set to ‘Rostered Off’. They can’t then try to get into that game. Of course, as coach / manager ; you always have the rights to override this; but the individual team managers do not.

We do listen.

It’s true. Well, technically we read. Your feedback, your ideas, your comments at feedback.teamstuff.com. Try us out if you’re not sure, but it is truly the best way for us to get better. We have some ideas – our users have ideas – we put them all together and together we improve.

On Another Note

We also had our best signup period ever. A beautiful set of numbers. Since we haven’t changed our marketing ( yet ) , we think this is another little sign post that we’re heading in the right direction. People who use Teamstuff tell other people to use Teamstuff. It’s the only explanation for our phenomenal growth. Another little sign post might be this unsolicited piece of feedback we received today from the UK.

Just wanted to say a massive thank you from the Peterborough Phantoms Junior Ice Hockey Club in England. We’ve been using Teamstuff for three seasons now and wouldn’t have it any other way.

How many times to you get unsolicited and super positive feedback like that?

What’s Next?

Well, we’re preparing ourselves for the very next signup period. This one’s really interesting, because we’ll be taking on some of our major competitors for the first time in a really serious way. No ads, no cost, better user experience, great features.  If we get that right,then we’re going to make the start of next season a rival time for our competitors.

Yes, teamsnap. Yes teamer. We’re looking at you.

 

 

The Best Clubs are Powered by Teamstuff

We’ve supported plenty of teams over the last few years. Of course that’s where we started from – hence the name. We wanted the focus of a sports team to be on the playing ( you know – the fun part ) – not the administering – the management of the team. So we made the team manager’s life easier by helping them see who’s coming. We made the player’s life easier through reminders and easy access to where the game is right now. We made parent’s lives easier through a single view of the weekend ( BTW, mine right now is 7 games over Friday to Sunday. Eeeek! ) And we made coach’s lives easier by giving them planning and training tools.

But in 2016 something really interesting is happening – the best clubs, the biggest clubs are moving to the Teamstuff platform. We’ve taken the same focus on saving time at the team level to the club, so a club that’s using Teamstuff gets beautiful well organised teams as well as  a beautiful well organised club. And what’s really really interesting ( for us definitely, and maybe for your club too ) is that it’s the biggest clubs, with the biggest administration issues that are getting on board.

And we think that’s because we’re reducing the load on the club administrators, and our clubs.teamstuff.com offering is delivering the clubs what they actually need. Which is a really motivating result for us, because we have long believed that the tools we make have to actually work ( solve a problem / save people’s time ) rather than just looking like they’re working. Really, this is the age old ‘function’ vs ‘marketing’ battle, and it seems that actually being useful is beating the ‘but it comes in your team colors’ brigade.

So, some interesting examples;

With over 1,200 players the Ashburton United Soccer Club  in Melbourne, Australia has plenty of logistical challenges. How to communicate with all their players and parents. How to maximise sponsorship dollars, or how to organise the many U10 teams. With the club this big, it’s imperative that it has access to tools that support gllefficient management.  And so the club choose the Teamstuff platform years ago, and remains today one of our biggest clubs.

But it’s not the biggest. Because if size matters, then maybe we should look north – to the largest community football club in Australia. Closing on 2,600 players this year, the Balmain & District Football Club has moved away from a time consuming team app ( that comes in the club colors, but doesn’t really do a lot ) to our platform. And that decision was all about productivity, all about features, all about the problems Teamstuff can solve.

There’s another new addition closer to home, where Glen Eira Football club has a clear vision to be the best run club in Melbourne. And if doubling in size in the last few years is any indication, they seem to be on the right track. Not only are they doubling in size, they’re also pushing us hard to add new capabilities to help clubs grow, organise and support their sport and their family.

And so the cycle continues. The more clubs we have, the more we get pushed to have more capabilities, the more clubs come on board. It’s lucky we love building things, and it’s lucky we’re never satisfied with what we have today.

So our 2016 is shaping up nicely, with the best clubs – the biggest clubs- powered by teamstuff. Shouldn’t yours be too?